Frequently Asked Questions
Everything you need to know about your Polène experience.
What is the estimated delivery time for my order?
Orders are typically processed within 2-3 business days. Depending on your location, international express shipping usually takes 3-7 business days to arrive.
Where are Polène products manufactured?
Our leather goods are designed in Paris and handcrafted by skilled artisans in Ubrique, Spain, a town renowned for its exceptional heritage in high-end leather craftsmanship.
What is your return policy?
We accept returns within 15 days of delivery. The item must be in its original condition, unused, and with all protective packaging and tags intact.
How should I care for my leather bag?
We recommend avoiding prolonged exposure to light, heat, and humidity. Use a soft, dry cloth to clean the leather and store your bag in its provided dust bag when not in use.
Do I have to pay import duties and taxes?
For orders shipped outside the European Union, customs duties and local taxes may apply and are the responsibility of the customer upon delivery.
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.